Returns and refunds policy

Our Return Policy

We strive to provide excellent customer service and want you to be happy with your purchase. This policy outlines the conditions under which you can return an item from our store.

Return Period

  • You have 30 days from the date of receiving your item to request a return.
  • For customers in the European Union, you have an additional 14-day cooling-off period from the date of purchase to cancel or return your order without justification.

Return Conditions

To be eligible for a return, your item must meet the following criteria:

  • Original Condition: The item must be in the same condition you received it, unused, with tags, and in its original packaging.
  • Proof of Purchase: You must provide a receipt or proof of purchase.

How to Initiate a Return

  1. Contact us at support@docushield.co.uk within the return window to request a return authorization.
  2. We will provide you with instructions on how and where to send your package.
  3. Please note: Items sent back to us without first requesting a return authorization will not be accepted.

Return Shipping Costs

  • Customers are responsible for covering the cost of return shipping.
  • We recommend using a tracked shipping service for your own protection.

Damages and Issues

Please inspect your order upon arrival. If the item is defective, damaged, or incorrect, contact us immediately at support@docushield.co.uk. We will assess the issue and arrange a replacement or refund.

Exceptions and Non-Returnable Items

Certain types of items cannot be returned due to hygiene or safety reasons:

  • Perishable goods (food, flowers, plants)
  • Custom products (special orders, personalized items)
  • Personal care goods (beauty products)
  • Hazardous materials
  • Flammable liquids
  • Gases

Exchanges

The fastest way to get the item you desire is to return your original purchase and make a separate purchase for the new item.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund request.

  • If approved, you will receive an automatic refund to your original payment method within 10 business days.
  • Processing times for banks and credit card companies may vary.

For any delays exceeding 15 business days after return approval, please contact us at support@docushield.co.uk.

Please note: This policy is subject to change without prior notice.